Refund policy
Returns are eligible for store credit within 14 days of purchase or delivery date. Return & exchange requests should be sent to our email address shopessieb@gmail.com.
Returns past two weeks will not be approved.
What can be returned?
- Items that are UNWORN & unwashed.
- Items free of perfume, dog hair, deodorant, cigarette smoke.
- Items purchased at regular price.
What cannot be returned?
- Items that have been worn or washed.
- Items that smell of perfume or cigarette smoke.
- Items with dog hair or deodorant.
- Bodysuits, swimwear, custom items, leggings, sports bras, cosmetics, perfumes
- Sale Items
- Jewelry
- Items purchased with a discount code greater than 20% off
EXCHANGES:
We will issue a store credit code on every return for you to re-purchase your item if it’s available or find something else you love!
DAMAGED ITEMS:
If you received a damaged item, you have three days from the day you receive the item to notify us by email. Email us within three days for a store credit. Damaged items must be reported to us prior to wearing the garment. Tags must still be attached.
HOW DO I GET STORE CREDIT?
Store credit will be issued in the form of a coupon code.
Returns are processed every 3-4 days!
Please double check your shipping address!
Eligible Returns should be mailed to:
631 County Road 465
Fort Payne, AL 35967
EXCHANGES:
We will issue a store credit code on every return for you to re-purchase your item if it’s available or find something else you love!
DAMAGED ITEMS:
If you received a damaged item, there is a three day notification policy from the day you received your item. Email us within three days for a store credit. Damaged items must be reported to us prior to wearing the garment. Tags must still be attached.
HOW DO I GET STORE CREDIT?
Store credit will be issued in the form of a coupon code.
Returns are processed every 3-4 days!
Please double check your shipping address!